Policies at Wood & Whatnots Custom Creations

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Our Products

All  of our creations are made from  high quality birch plywood, pine, or cedar, depending on availability.  If you have a specific wood request, such as oak or maple,  please fill our our custom request form.   Each piece of wood is custom cut and may have unique knotting and coloring.  This may also affect the stain color as it dries.

Outdoor Games

As wood dries some cosmetic crackling may occur- this is completely normal and reinforces the strength of the wood.

Custom Orders

Custom orders give us an opportunity to flex our creative muscles!  When filling out the submission, please be as  descriptive as possible, including color, size and design ideas. You can either email or upload photos to your inquiry if you would like to point us in a specific direction.  We will get back to you within 48 hours with a quote for your product. From there we will create a proof to send you for verification and a time frame for completion.  Custom orders require a 50% deposit and typically take 2-4 weeks to complete.  Rush orders can be completed for an additional fee.

Processing Time

Please allow 1-2 weeks for your order to be ready when purchased from the shop. Custom orders may take longer.  Items pre- made will ship in 1-3 days.

Shipping

You have the option of USPS or free local pick up (in the Surprise / Phoenix Metro area). For local pick up please use coupon code LOCALPICKUP   when purchasing from our Etsy shop.